The holiday season has come and gone, and for a lot of us, that means it's time to say goodbye to our old iPhone 4 and 5 series and Samsung Galaxy smartphones as we go out with the old and in with the new for 2015. At, we're committed to paying you top-dollar for your iPhone or Samsung Galaxy device, and have been working hard to ensure our valued customers start the new year off right by getting you the most value out of your old device.

Like most industries, the holiday season is our busy time of year. People nationwide are sending us their old iPhone and Samsung Galaxy smartphones hoping to get the most out of their old devices. A lot of the time our customers send their smartphones to us at still in their protective cases. While most of the time this isn't an issue, that's not always the case. 

Smartphones today are an investment and our lifeline to all the things we care about personally and professionally. It's natural that we want to protect these investments. Screen protectors are always a good idea, as long as you make sure, when you apply it, both the screen and screen protector are completely clean and devoid of any dirt, dust, or debris that may have come in contact with either surface. If not, those trapped particles, over time, can leave your screen full of small scratches that can affect the overall resale value of your device.

For most of us, protecting the body of our Apple and Samsung smartphones requires little more than the standard plastic or silicone case that snaps in and around the frame of your phone. These basic cases help protect against the dings and dents most smartphones will incur during your time with them. However, some people need cases that offer a higher level of protection. Heavy-duty smartphone cases like the OtterBox Defender series protect your smartphone by encasing it, front and back, in a locking silicone and polycarbonate shell.

And they work, it's the reason so many people buy them, but here's the rub: They rub. While the case is shielding your device from the very elements, drops, and jolts you want to protect your device from; your device is rubbing against the inside of the case tightly enclosed around it. Over time, this friction leaves abrasions on the surface of the device. Nowhere is this more apparent than on the trapezoidal impressions left behind on iPhone 4/S and 5/S devices that have been locked in Otterboxes. 

So what's the problem? Well, when it's time to trade in your old iPhone or Galaxy device at, you'll find your device online, and by using our pricing calculator receive an instant quote based on the condition your device is in. For people who bought their smartphones new, and immediately put them in these heavy-duty locking cases, they naturally assume their device is in the same flawless condition it was when they bought it because they are unaware of the damage being done inside the case. While this damage has no affect on the overall functionality of the device, it does affect the physical condition, which is what your initial offer was based upon. For our technical specialists to perform the industry-leading evaluation process that's made the most trusted name in the recommerce industry, each and every device is removed from its protective case to accurately assess its physical condition. For more in-depth information about what condition your iPhone or Samsung Galaxy device is in, check out this blog post or YouTube video.

Another thing that can affect the offer price of your Apple or Samsung device is any personal touches you may have added to your device to make it more unique such as custom engraving and/or 3rd party decorative cases. As one of the country's leading resellers of high-end smartphones, tablets, and laptops, takes pride in providing all our customers products that are not only fully-functional but in as close to factory condition as possible, so any 3rd party accessories, including batteries, need to be replaced with original factory equipment, which can reduce the amount we are able to offer you for your device. While some of us at believe the Dallas Cowboys back case you have on your Galaxy S4  device increases its value exponentially, others on our staff and in other major NFL markets may not feel the same way.

So remember, as we all unwrap our new Apple or Samsung devices, whether it's an iPhone 6/Plus or Galaxy S5, keep in mind that how we choose to protect and personalize them can affect how much we get for them when it's time to part ways.