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FAQs

What laptops does ItsWorthMore buy?

ItsWorthMore buys laptops from a variety of brands, including Apple, Dell, HP, Lenovo, and Microsoft. We also accept other popular brands like Acer, Asus, Razer, Samsung, and Sony. If you're not sure if your laptop is eligible for trade-in, please contact us and we'll be happy to help.

How and when will I get paid after sending in my laptop(s)?

We offer three methods of payment - Check, PayPal or Zelle™, whichever one of the three methods you prefer.

Your payment will be sent to you after we receive and evaluate your laptop(s). This is typically within 72 hours of receiving your laptop(s) but may take up to five business days. We also offer an expedited shipping option that guarantees 24 hour processing and a faster shipping method.

How are the laptops evaluated at ItsWorthMore?

Laptops are evaluated via multiple steps.

The first includes making sure that the model you have selected is accurate compared to the device delivered. We then assess the physical condition of the laptop(s) to see if the category you selected matches its description. We look for scratches, dents, cracks etc. We also look to see if the laptop(s) is real or counterfeit, as well as if there was any tampering to the device. After that, your laptop(s) is checked for water damage and the battery life is also tested. Lastly, we look to make sure that all passwords are removed so we can reset the phone and wipe out all personal information.

If your assessment was accurate, we will send you the money in the method selected. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. Rest assured, at ItsWorthMore, we will always give you the most value for your item.

How to Identify laptop model?

One way is to look at the bottom of your laptop for a sticker that includes the manufacturer and model name. For example, on a Dell laptop you might see a sticker that says "Dell Latitude E5470." If you don't see anything on the bottom of your laptop, try looking in the battery compartment - sometimes manufacturers will put the model information there.

Another way to find out your laptop model is to open the "System Information" app. To do this, press the Windows key + R on your keyboard, type "msinfo32" into the Run dialog that appears, and press Enter. In the System Information window that opens, look for the "System Model" field in the right-hand pane. This will tell you the exact model name of your machine.


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