Terms & Conditions

Last Updated: 2 October 2026

Company Number: 16543353

Registered Office: Unit 17, Kings Norton Trading Estate, Stockmans Close, Birmingham B38 9TS

1. Introduction

These Terms of Service ("Terms") apply to and govern your access to and use of any website, mobile site or app, and any other digital platform, including any services, features, pages, and functions contained or offered therein, including any transactions, orders, sales, purchases, or the acquisition of goods or services (collectively the, or our, "Services"), that are owned, operated, or provided by ItsWorthMore Limited ("ItsWorthMore", "we" or "us").

ItsWorthMore offers Services through which you can sell certain consumer electronic products ("Product" or "Products") after receiving an offer to purchase from ItsWorthMore ("Offer"). Completing a Trade-In ("Trade-In") requires you to identify your Product, describe its condition, and complete check-out on the ItsWorthMore website. By using the Trade-In Services, you agree to these Terms and our Privacy Policy.

If you use the Services on behalf of a company, you confirm that you have authority to bind that company to these Terms.

The Services are only available to people aged 18 or over. No one under 18 may use the Services or give us their personal information, even with a parent's consent.

These Terms apply only to customers and businesses located in the United Kingdom (England, Wales, Scotland and Northern Ireland). Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

Please read these Terms carefully. They affect your legal rights and limit our liability to you, in particular sections 10 (Revised Offers), 12 (Risk of Loss and Shipping Protection) and 27 (Limitation of Liability).

2. Definitions

"Acceptance Scan" means the first scan by the carrier recording that your parcel has been accepted or collected.

"Device" means any phone, tablet, laptop, wearable, gaming console, or electronic item submitted.

"Original Quote" or "Valuation" means the price you receive when describing your Device online.

"Revised Offer" means the updated price after inspection if the Device's condition differs from your description.

"Consumer" means an individual acting wholly outside business purposes.

"Business Seller" means a business or sole trader selling Devices commercially.

"Business Buyer / Reseller" means a business purchasing Devices from ItsWorthMore.

"Shipping Protection" means the optional shipping upgrade described in section 12, under which we send your parcel using a carrier service with a higher level of carrier cover. Any compensation above Free Cover comes from the carrier, not from ItsWorthMore.

"Margin Scheme" means the VAT second-hand goods scheme under which we operate.

"Quality Assessment" means the inspection of incoming Devices performed by our team of technical specialists.

"Grace Period" means the fourteen (14) day period during which you may accept or decline a Revised Offer. If you do not respond within the Grace Period, you expressly authorise us to treat your non-response as acceptance of the Revised Offer and to proceed with payment using your selected method.

"Red Flag" means a Device's IMEI or serial number has a record of being blocked, lost, stolen, or subject to an ownership dispute.

"Quarantine Period" means the twenty-eight (28) day period during which we hold a Device flagged as lost, stolen, or disputed.

"UK Model" means a Device originally manufactured and sold for the United Kingdom market with original, unmodified software.

3. Accessing the Services

We reserve the right to withdraw or amend our Services at our sole discretion and without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entirety of the Services, to certain users.

To access or use the Services, you may be asked to provide certain registration details or other information, or may be provided with a username, password, or other similar credentials as part of our security procedures.

As a condition of your use of the Services, you agree:

• that you will not use any automated means to use or access the Services in whole or in part;
• that you are not a person or entity barred from receiving the Services under the laws of the United Kingdom or other countries;
• to keep any account, and any associated credentials, confidential;
• that any information you provide on the Services will be correct, current, and complete;
• that you are solely responsible for all access to and use of the Services by anyone using your account or credentials;
• to notify us immediately of any unauthorised use of the Services; and
• not to sell, transfer, or assign your account or credentials, or any rights in them.

4. One Account Per Person

You may only have one account per person. If you are found to have more than one account, we may immediately terminate all of your accounts, cancel any active orders, and charge you a reasonable administration fee based on the costs we incur in doing so. We reserve the right to reject transactions which contain multiple Devices of the same brand and model, and to reject repeat transactions that appear to be duplicates or that we suspect may be fraudulent.

5. Information Collected About You

All information that you provide to us, or that we otherwise collect on the Services, is handled in line with our Privacy Policy.

6. Trade-In Terms and Requirements

In order to complete a Trade-In or any other transaction with ItsWorthMore, you agree to:

• provide accurate, true, and up-to-date account information about yourself and any Product you submit to us;
• comply with these Terms and all applicable laws and regulations, including all import and export laws;
• transact on your own behalf and not on behalf of others;
• be at least eighteen years of age and have the legal capacity to enter into legally binding agreements;
• be able to convey clear and unencumbered title to any Product that you send to us;
• ensure that any Apple devices you submit do not have a corporate lock or IT policy; and
• ensure that any Device you submit is a UK Model with original, unmodified software that has not been jailbroken, rooted, or otherwise tampered with.

ItsWorthMore cannot accept devices with corporate locks or IT policies. Before sending such a device, you must contact the associated company to have the restrictions removed.

ItsWorthMore does NOT purchase devices that are Activation locked, Find My locked, FRP locked, Google locked, Samsung locked, Firmware locked, or that have Apple Stolen Device Protection or Android Theft Protection enabled. These security features cannot be bypassed and make the device unpurchasable. You must remove any security features before we can process your device.

If we receive a device that has a device lock that cannot be removed, we are unable to purchase it and you will be charged a return fee of £15.00, which covers the cost of handling and in/outbound shipping. If we do not hear back from you within fourteen (14) days of the email notifying you of the device lock, we will treat the device as abandoned and will recycle it.

To receive payment for any Products, you must provide current information including a valid email address, a valid postal address, and your first and last name. ItsWorthMore pays by bank transfer.

All devices are checked on lost/stolen databases (including CheckMEND and similar services) to ensure they have not been reported as lost or stolen. ItsWorthMore does not, under any condition, purchase devices that are flagged as lost, stolen, blocked, or subject to an ownership dispute. Your personal information along with the device's serial number or IMEI will be given to legal authorities on request.

All Offers are based on ItsWorthMore's own determination of the Product's value, relying on the accuracy of the information you supply. ItsWorthMore will use its sole discretion to determine the Product's value, considering factors including the Product's model, functionality, condition, and whether Product accessories have been provided.

You must have all legal right, title, and interest in any Products you seek to sell to ItsWorthMore, and all Products must be able to be activated for new service unless the Product cannot be activated because of its condition.

Offer validity. Offers are valid for twenty-one (21) days, and your Trade-In must be received by ItsWorthMore within that period. Any item received after twenty-one (21) days will be re-evaluated and priced at the offer in effect on the date we actually receive it.

7. UK Model Requirement

All Devices submitted must be UK Models with original software and hardware that has not been modified, jailbroken, or rooted. Non-UK variants (including devices originally sold in the US, EU, or other regions) may have different specifications, warranty status, or network compatibility and may be rejected or subject to a reduced Offer. If we determine that a Device is not a UK Model, we reserve the right to return it at your expense or offer a revised valuation.

8. Counterfeit and Non-Original Devices

ItsWorthMore does not purchase counterfeit, replica, or non-original devices. If we receive a device that we determine to be counterfeit or non-genuine, we will be unable to make any payment for it. You will be required to cover the return postage costs (£15.00), or if we do not hear from you within fifteen (15) days, the device will be responsibly recycled. We reserve the right to report suspected counterfeit goods to the appropriate authorities.

9. Devices Under Finance or Network Contracts

Devices that are on an asset watch list (typically as a result of being within the first six months of a contract with a network provider such as EE, Vodafone, O2, or Three) cannot be purchased during this period due to the network's interest in the device. If we receive such a device, we will return it to you subject to a return fee of £15.00 per order. You warrant that any Device you send to us is fully paid off, not subject to any outstanding finance agreement, and not subject to any network restrictions that would prevent its resale.

10. Product Condition and Pricing Accuracy

ItsWorthMore aims to make submitting your electronics as simple as possible. Although pricing is subject to change, you will typically receive the amount you were initially quoted when you submitted your Product.

Products submitted to ItsWorthMore should be assigned to one of the following condition categories:

• Brand New: An item still in factory original packaging. Must include the original box and all accessories sealed and untouched.
• Flawless: An item that is new or in nearly perfect condition and is one hundred percent (100%) functional. May have up to 3 very light scratches on the screen and up to 5 light scratches on the housing. No cracks, dents, scuffs, missing paint, pressure marks, screen burn, or dead pixels.
• Good: An item showing light to moderate signs of use but still in good condition. Must be one hundred percent (100%) functional. May have more than 3 light scratches on the screen and more than 5 light scratches on the housing. Some dents, scuffs, or chips may be present.
• Fair: An item showing excessive signs of wear. Must be one hundred percent (100%) functional.
• Broken: An item with significant physical damage, wear, or broken parts. Core functions (power on, touchscreen response, connectivity) must still work. Faults may include cracked screens, faulty buttons, liquid damage indicators triggered, or other functional issues.

These categories are broad general statements about an item's condition. Each Offer page sets out more specifics for that particular item. ItsWorthMore may change the specifics of each category for a particular item at any time. If you have already sent your item before such a change, your Offer will not be affected.

Some issues with an item may not be obvious when you submit it, and may only be identified by an ItsWorthMore Technical Specialist. The price of your device may be adjusted if you have indicated the wrong model or if its condition differs from your description.

The following factors may also affect your Offer:

• Battery health: If battery health is below eighty percent (80%), we will adjust the price to reflect reduced battery performance. Devices with battery health below 80% will typically be downgraded by at least one condition tier.
• Engraving: Devices with personal engravings will generally be downgraded by one condition tier.
• Non-UK Model: Devices that are not UK Models may be rejected or receive a significantly reduced Offer.
• Missing stylus: Where applicable (for example, Samsung Galaxy Note series), the stylus must be included. A missing stylus will result in a downgrade.

In some cases, ItsWorthMore may pay more than initially quoted based on this evaluation. If you are unsure how to categorise your device, please contact us for help.

ItsWorthMore has sole discretion to make the final evaluation of all devices sent to us. If the price of your Product changes, we will notify you, and you will have fourteen (14) days (the "Grace Period") to accept or decline the Revised Offer. During the Grace Period, we will send you regular reminder emails, and we will try to send a final reminder 24 hours before it ends. If you do not respond within the Grace Period, ItsWorthMore will treat this as acceptance of the Revised Offer and proceed with payment using your selected method.

ItsWorthMore decides, in its sole discretion, which Products are eligible for Trade-In and which will receive an Offer. ItsWorthMore may end the eligibility of certain Products at any time without advance notice. This will not affect any Products for which you have already accepted a valid Offer.

The "Broken" category covers most severe damage, but some damage may fall outside it, and the price will be adjusted accordingly. If our Technical Specialists determine that a device has been opened or tampered with, the Offer will be adjusted in line with these Terms.

11. Trade-In Process

Once you have shipped your device(s), please allow up to five (5) business days for them to arrive at ItsWorthMore.

When packaging your Product, you must include everything in your description on which the Offer was based, which may include software, accessories, adapters, and manuals. If you leave out any items you described, or send a Product that does not match your description, the final value may change and we may make a Revised Offer.

Important: Please do not send accessories, original boxes, or packaging materials unless specifically requested, as we will not be able to return them if you decline a Revised Offer. Any accessories received will be disposed of responsibly.

Once we have received your device(s), it typically takes up to three (3) business days for our Technical Specialists to assess them. After that, we will either send payment by bank transfer or make a Revised Offer if your device does not match the condition you selected. You will have fourteen (14) days to accept or decline a Revised Offer, as set out in section 10.

If we make a Revised Offer because your own assessment of your device was inaccurate, and you decline it within the Grace Period, we will return your device to you free of charge.

If your item has no value according to our assessment and you do not respond within fourteen (14) days, we will recycle your device and you will receive no payment or return of the item.

To test your device(s), our Technical Specialists may remove the casing and protective layers. If you ask for your device(s) back during this process, ItsWorthMore will not be responsible for these items.

Free return shipping does not apply if the item:

• was significantly misrepresented;
• was reported lost or stolen;
• had an Activation, iCloud, Find My, or similar security lock;
• had Apple Stolen Device Protection or Android Theft Protection enabled;
• had a bad ESN or financed IMEI;
• was counterfeit or non-original; or
• was on an asset watch list or subject to network finance.

Please allow up to three (3) days for processing after you accept an Offer. You can track the status of your device(s) at any time through your ItsWorthMore account. For orders valued at £1,000 or more, please allow an additional three (3) business days for processing.

12. Risk of Loss and Shipping Protection

12.1 Shipping labels. ItsWorthMore provides a prepaid shipping label, QR code or booked collection for your convenience. You must use only the label we issue for your order, unaltered, for one parcel only.

12.2 Free transit cover. Every Trade-In includes free transit cover from the Acceptance Scan until we receive your parcel or parcels, up to the lower of £500 per offer and the total accepted Offer Value of the devices in that offer ("Free Cover"). The limit applies to each offer as a whole, not to each device or parcel in it, so sending several devices, or sending your offer in more than one parcel, does not increase it. There is no charge for Free Cover; it is part of our offer to buy your device. Above the Free Cover limit, the risk of loss or damage stays with you unless you choose Shipping Protection.

12.3 Our claims against the carrier. If a parcel is lost or damaged, we will claim from the carrier promptly on our own behalf. Free Cover is only payable once the carrier has confirmed the parcel is lost or damaged and has paid our claim. If the carrier refuses or reduces the claim because of something we did or failed to do (for example, filing the claim late), we will still pay Free Cover. The amount the carrier pays us does not reduce the Free Cover we pay you.

12.4 Shipping Protection (optional). If your accepted Offer Value is over £500, you can choose Shipping Protection at checkout. We will then send your parcel on a DHL Express or FedEx label with carrier cover up to your accepted Offer Value. The Shipping Protection fee pays for that upgraded carrier service. Any amount above Free Cover comes only from what the carrier pays; we do not pay it ourselves. The carrier decides each claim under its own terms, which may value the device differently from your Offer Value or exclude some losses (for example, damage caused by poor packaging, or items the carrier does not accept). Details of the carrier's terms are available on request.

12.5 How much we pay. If your parcel is lost or damaged in transit and your claim is valid, we will pay you the higher of: (a) Free Cover; or (b) if you bought Shipping Protection, the amount the carrier pays for your parcel. We will never pay more than your accepted Offer Value.

12.6 Which carriers are available. The carriers shown at checkout depend on your order. Shipping Protection is only available with DHL Express or FedEx. DHL Express carries up to two devices per parcel. If you send more than two devices with DHL Express, we will give you one label per parcel: pack no more than two devices in each parcel, attach one label to each, and send all the parcels together. Each parcel is tracked separately. Whichever carrier you use, you must use any packaging or labels we provide.

12.7 When cover starts. Cover starts at the Acceptance Scan. Parcels with no Acceptance Scan, or lost or stolen before the carrier took possession, are not covered.

12.8 Packaging and contents. You must package your device in a rigid box with enough cushioning to stop it moving. Cover does not apply to damage caused by inadequate packaging. If the parcel arrives empty, or its contents do not match your order on inspection, cover does not apply and no payment will be made.

12.9 When cover does not apply. Free Cover and Shipping Protection do not apply if:

• the label or QR code we issued was altered, copied or reused, or used on more than one parcel;
• your parcel was not handed over in the way shown on the label; or
• you ask for the device back, or for a refund of any Shipping Protection fee, before or during the claim process.

12.10 Telling us about a loss. You must tell us in writing within ten (10) days of the Acceptance Scan if your parcel has not been marked as delivered to us. If you tell us later, we may decline your claim.

12.11 What you need to make a claim. We will only pay a claim once you have given us all of the following:

• the serial number or IMEI of the device, which must match the one you gave us for your order;
• proof of purchase for the device showing its serial number or IMEI (for example, a receipt, invoice or network contract);
• your Post Office counter receipt or carrier collection confirmation (tracking alone is not enough);
• a Report My Loss reference number for the device (reportmyloss.com), which we will verify;
• a successful identity verification through our provider, Veriff; and
• details of a UK bank account in the same name as your verified identity.

You must also co-operate fully with any investigation by the carrier or by us, including completing a Letter of Denial of Receipt if the carrier asks for one.

12.12 When we pay. We will pay Free Cover within five (5) business days of the carrier paying our claim. If you bought Shipping Protection, we will pay any further amount within five (5) business days of receiving it from the carrier.

12.13 If your parcel turns up. If your parcel reaches us after you have filed a Report My Loss report, you must update the report to show the device as found within seven (7) days of our request. We will then process your Trade-In as normal.

12.14 Carrier claims. By accepting a payment under this section, you transfer to ItsWorthMore all your rights and claims against the carrier for that parcel.

12.15 Fraud. We may decline any claim that contains inconsistencies with the information you have provided, or that we reasonably believe is fraudulent, whatever the carrier decides.

12.16 Return shipments. Devices we return to you are covered as set out in section 16.

13. Ownership, Title and Lost/Stolen Checks

ItsWorthMore runs lost, stolen and blocked checks on all Devices using industry databases including CheckMEND and similar services.

If a Device is reported stolen, blocked, financed, or otherwise restricted (a "Red Flag"):

• we will notify you by email and quarantine the Device for an initial period of twenty-eight (28) days (the "Quarantine Period");
• during the Quarantine Period, you must prove that you are the rightful owner and have the lost or stolen records cleared;
• if the Device is cleared during the Quarantine Period, your sale will be processed as normal;
• if the Device is not cleared within the Quarantine Period, we will be required by law to retain the Device, pass it to the police or another law enforcement body, or dispose of it, and no payment will be made; and
• we may notify law enforcement or the rightful owner.

By entering into this contract, you agree to these actions and acknowledge that UK law prevents us from returning or paying for any Device which is lost, stolen, or recorded as such.

If you have received payment from us for a Device and we later become aware of an ownership issue, or if any payment (including any payment for a parcel lost or damaged in transit) was made because of false information or a fraudulent claim, you agree to repay us in full within three (3) business days of our written request, pending investigation.

Title transfers to ItsWorthMore Limited when both: (1) you accept (or are treated as accepting after the Grace Period) the applicable Offer; and (2) we issue payment. If the Product is returned to you, title does not pass to ItsWorthMore and stays with you.

14. Payment

Payment is issued within one (1) business day after acceptance of an Offer, provided the Quality Assessment was completed before 2pm on that business day. Payments processed after 2pm, or on weekends or bank holidays, will be made on the next business day.

Payment is made by bank transfer and typically clears within 24 hours.

Incorrect payment information may delay payment. If you do not give us accurate and up-to-date information, ItsWorthMore will not be responsible for any payment sent to the wrong account. We cannot, under any circumstances, recall or reissue bank transfers once they have been made.

15. Set-Off Rights

We may set off any sums properly due and owing to us under any contract between you and us (including return fees, administration fees, amounts owed because of ownership disputes, and amounts repayable for fraudulent or invalid transit claims) against any sums we owe you under the same or any other contract between us. We will tell you in writing of any set-off we make.

16. Return of Devices

If you decline a Revised Offer within the Grace Period, we will return your Device to you at no additional cost. The Device will be dispatched on the next business day via a tracked courier service with cover up to £150.

If you need enhanced return cover (up to £750), please contact our customer service team to arrange this for an additional fee.

It is your responsibility to make sure the address details in your account are valid, accurate, and correct. We are not liable for any loss you may incur because a Device is returned to an invalid or incorrect address.

We will email you when your Device is due to be delivered. If your Device is not delivered when expected, you must notify us within fourteen (14) days of the expected delivery date. Failure to notify us within this period may invalidate any claim for non-delivery.

Once you notify us of non-delivery, you may be required to complete a Letter of Denial of Receipt within seven (7) days. We may make the investigations we consider necessary to satisfy ourselves that a claim is valid.

In calculating the value of any return claim, we will use only our original Offer value, and we accept no liability for any other loss, damage, or compensation resulting from the return of your Device.

17. Business Sellers (Additional Terms)

Business Sellers warrant that:

• they legally own the Devices;
• the Devices are free of finance and not on any asset watch list;
• the Devices have not been tampered with or modified;
• the Devices are UK Models with original software; and
• they have authority to sell them.

Business Sellers agree to indemnify ItsWorthMore Limited against claims arising from any breach of these warranties. Our total liability to Business Sellers is limited to the agreed Device value.

18. B2B Sales by ItsWorthMore Limited

ItsWorthMore Limited does not currently sell products directly to UK consumers through its website. Any consumer retail sales take place through third-party online marketplaces. Any direct UK sales by ItsWorthMore Limited are business-to-business only.

• ItsWorthMore sells Devices only to business buyers or through third-party marketplaces.
• Title passes on receipt of full payment.
• Risk transfers on delivery.
• Returns are accepted only for material misdescription.
• Devices are sold according to ItsWorthMore's grading criteria.

19. VAT and Margin Scheme

ItsWorthMore Limited operates under the VAT Margin Scheme for second-hand goods. Under this scheme, VAT is included in the price and cannot be reclaimed by buyers. Invoices state: "VAT Margin Scheme — second-hand goods. No reclaimable VAT."

20. Linked Sites

The Services may provide links to other third-party websites ("Linked Sites"). ItsWorthMore has not reviewed all of the information on Linked Sites, does not maintain them, and cannot control the completeness, accuracy, or security of their content or their privacy policies. The content of any Linked Site is solely the responsibility of its provider, and a link does not mean ItsWorthMore endorses that site. If you access any Linked Site, you do so at your own risk.

21. Intellectual Property Rights and Ownership of the Services

The Services and their entire contents, features, and functionality, including all information, copyrights, patents, trademarks, service marks, trade names, logos, text, design, graphics, displays, video, icons, images, audio, downloads, interfaces, code, and software, and their selection and arrangement (collectively, the "Content"), are owned or controlled by ItsWorthMore, its licensors, or other providers, and are protected by United Kingdom and international intellectual property laws.

These Terms grant you a limited, revocable, non-transferable, non-exclusive licence to use the Services and Content solely for your own personal, non-commercial use. This licence is not a transfer of title, right, or interest in the Services or Content. It ends automatically if you breach these Terms, and ItsWorthMore may end it at any time.

22. Accuracy of Information and Reliance on Information Posted

ItsWorthMore tries to make sure that information on the Services is complete, accurate, and current. However, it may occasionally be inaccurate, incomplete, or out of date, and we do not guarantee its completeness, accuracy, timeliness, or usefulness.

The inclusion of any products or services on the Services at a particular time does not mean they will be available at any time. Pricing or availability errors may occur. ItsWorthMore may cancel any orders or transactions containing pricing or availability errors, with no further obligation to you.

23. Prohibited Uses

You may use the Services only for lawful purposes and in line with these Terms. You agree not to use the Services:

• in any way that breaks any applicable law or regulation;
• to exploit, harm, or attempt to exploit or harm minors in any way;
• to send any advertising or promotional material without our prior written consent;
• to impersonate or attempt to impersonate ItsWorthMore, an ItsWorthMore employee, another user, or any other person or entity;
• to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services;
• to sell, recycle, or trade devices that you do not legally own; or
• to create multiple accounts or submit duplicate orders.

You also agree not to:

• use any robot, spider, or other automatic device to access the Services;
• introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
• attempt to gain unauthorised access to any part of the Services; or
• attack the Services through a denial-of-service attack or a distributed denial-of-service attack.

24. Cancelling a Trade-In

You can cancel your Trade-In at any time before you send your device to us, by cancelling it in your account or contacting us at [email protected]. There is no charge for cancelling.

Once you have sent your device, you cannot cancel the Trade-In. You can still decline any Revised Offer within the Grace Period, in which case we will return your device as set out in sections 11 and 16. This does not affect your statutory rights.

25. Data Protection and Privacy

We handle your personal information in line with UK data protection law. Our Privacy Policy explains what we collect, how we use it, who we share it with, how long we keep it, and your rights.

26. Data Removal from Devices

Please delete all personal information ("Data") stored on your Device, such as photos, passwords, contacts, messages and music, before sending it to us, and sign out of all accounts.

Please also remove any SIM cards, memory cards, or similar storage from your Device before sending it. If we find any, we will not return them and will dispose of them securely.

If you do not delete your Data, we will wipe it as part of our process and will not access or use it. We are not responsible for any loss of Data you did not back up before sending your Device.

It is your responsibility to cancel any airtime contracts, subscriptions, or similar services linked to each Device. We are not responsible for any charges arising before or after we receive your Device.

27. Disclaimers and Limitation of Liability

To the extent that we are liable to you for breach of contract, negligence, or any other liability arising under these Terms, our liability is capped at the Valuation of the Device(s) that are the subject of your claim.

We do not exclude or limit liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or the Consumer Rights Act 2015; or
• any other liability that cannot be excluded or limited under English law.

Subject to the above, we are not liable for:

• loss of data;
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• any indirect or consequential loss or damage;
• losses caused by incorrect bank details you have provided; or
• any loss arising from your failure to remove Data from your Device.

Our total liability to Business Sellers and Business Buyers is limited to the transaction amount. Nothing in these Terms affects your legal rights as a Consumer.

28. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless ItsWorthMore and its officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses, including legal fees, arising from or in connection with:

• your use of the Services;
• your breach of these Terms;
• your breach of any law or the rights of a third party;
• any breach of your representations and warranties;
• any ownership dispute relating to a Device you have sent to us; or
• any claim that you did not have the right to sell a Device.

It is your responsibility to cancel phone, internet, or any similar service on your Product before selling it to ItsWorthMore. ItsWorthMore is not responsible for any service charges related to your Product.

29. Force Majeure

We will not be liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transport, facilities, fuel, energy, labour, or materials. Our performance will be suspended while the event continues, and we will have extra time to perform our obligations. If the event continues for more than one month, either of us may end the contract by giving seven (7) days' written notice.

30. Complaints

If you have a complaint about our Services, please contact us:

• Email: [email protected]
• Address: Unit 17, Kings Norton Trading Estate, Stockmans Close, Birmingham B38 9TS

If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution (ADR) provider approved in the United Kingdom. Details are available from Trading Standards or Citizens Advice.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from or related to them. If you are a Consumer, you also benefit from any mandatory provisions of the law of the part of the UK where you live, and you may bring proceedings in Scotland or Northern Ireland if you live there.

32. Additional Terms

If ItsWorthMore does not enforce any term of these Terms, that is not a waiver of that term or any other term. A waiver is only effective if it is stated to be a waiver and given in writing.

If a court or other tribunal finds any provision of these Terms invalid, illegal, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the rest of these Terms will continue in full force.

These Terms and our Privacy Policy are the entire agreement between you and ItsWorthMore about the Services, and replace all earlier understandings, agreements, representations, and warranties about them.

A person who is not a party to these Terms has no rights under them under the Contracts (Rights of Third Parties) Act 1999.

Any provisions that by their nature are intended to survive will survive any termination of these Terms.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in market conditions, technology, payment methods, relevant laws, and our systems. Changes apply only to future transactions: you are bound by the Terms in force when you place your order. We will post any updated Terms on this page with a new "Last Updated" date.

34. Contact Us

Our Services are operated by ItsWorthMore Limited, a company registered in England and Wales with company number 16543353, registered office Unit 17, Kings Norton Trading Estate, Stockmans Close, Birmingham B38 9TS.

All feedback, comments, requests for technical support, and other communications about the Services should be sent to [email protected] or +44 808 502 1594.